Troubleshooting Antivirut products

If your Antivi khuẩn application features or components aren’t working properly, or your application isn’t updating as you expect, you can repair your installation, or check out our Support site for general troubleshooting tips.

In some cases, you may need to lớn completely uninstall và reinstall your Antivirut product. You can uninstall via Apps và Features settings on Windows 10, with a dedicated uninstall utility — Clear — or, via Commvà Prompt.

This article contains instructions on how khổng lồ uninstall Antivi khuẩn using Clear, then how khổng lồ uninstall Antivirus using the Command Prompt if Clear isn’t successful. Clear can uninstall these current Antivirut programs from your Windows PC:

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Uninstall Antivirus using our removal tool: Clear Clear uses a separate window to lớn bypass the normal uninstaller cài đặt. This ensures removal even if you receive the message that the “thiết đặt is already running.” If you can’t uninstall using the standard method, using this dedicated removal tool ensures that can still be uninstalled.

Here’s how khổng lồ uninstall on Windows 10 using Clear:

Right-cliông chồng the tệp tin & select Run as administrator. If prompted for permissions, click Yes. Cliông xã Yes in the Clear dialog khổng lồ start your PC in Safe Mode. Select the folder containing your program files, và select the Antivi khuẩn product you want to uninstall (the location & product are usually detected automatically). Cliông xã Uninstall.
Restart your computer.

For instructions on how khổng lồ uninstall with Clear on Windows 7 and Windows 8, check out our Support guide.

How to lớn uninstall while “thiết đặt is already running”

You can’t uninstall in the standard way while the thiết lập is already running — you need to stop the cài đặt first, then uninstall via Clear. The “thiết lập is already running” dialog pops up if you try khổng lồ uninstall while virus definitions are updating in the background, or if you already started the removal process.

Here’s how to stop the thiết đặt & force lớn uninstall:

xuất hiện Antivi khuẩn and go to Menu > Settings > Troubleshooting. Untichồng Enable Self-Defense. Hit Ctrl + Shift + Esc on your keyboard to lớn open Task Manager. Select Antivirus và click End task.
You can now uninstall Antivirus using Clear.

Uninstall using Commvà Prompt

You can uninstall using the Commvà Prompt if the Clear uninstaller doesn’t work. We only recommover trying this method if uninstalling with Clear isn’t successful.

Here’s how khổng lồ uninstall Antivi khuẩn using the Command Prompt on Windows 10:

mở cửa File Explorer & go to c:Program Softwaredaipha.comsetup, then open the tệp tin Stats.ini.
Scroll to lớn Common, and type SilentUninstallEnabled=1. Save sầu the changes.
Type cmd (Commvà Prompt) in the Start menu tìm kiếm bar, then click Run as administrator.
Type cd c:Program Softwaredaipha.comsetup và hit Enter.
Type instup.exe pháo /instop:uninstall /silent và hit Enter.

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Tip: If uninstalling via Comm& Prompt doesn’t work, disable Self-Defense settings in Antivirus via Settings > General > Troubleshooting, & untick Enable Self-Defense. Then, try to lớn uninstall via Command Prompt again.