Troubleshooting Antivi khuẩn products

If your Antivirut application features or components aren’t working properly, or your application isn’t updating as you expect, you can repair your installation, or kiểm tra out our Support site for general troubleshooting tips.

In some cases, you may need to lớn completely uninstall & reinstall your Antivirut product. You can uninstall via Apps & Features settings on Windows 10, with a dedicated uninstall utility — Clear — or, via Commvà Prompt.

This article contains instructions on how to lớn uninstall Antivi khuẩn using Clear, then how khổng lồ uninstall Antivirus using the Command Prompt if Clear isn’t successful. Clear can uninstall these current Antivirut programs from your Windows PC:

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Uninstall Antivirus using our removal tool: Clear Clear uses a separate window to lớn bypass the normal uninstaller cài đặt. This ensures removal even if you receive sầu the message that the “thiết đặt is already running.” If you can’t uninstall using the standard method, using this dedicated removal tool ensures that can still be uninstalled.

Here’s how khổng lồ uninstall on Windows 10 using Clear:

Right-cliông chồng the tệp tin và select Run as administrator. If prompted for permissions, cliông chồng Yes. Clichồng Yes in the Clear dialog to lớn start your PC in Safe Mode. Select the folder containing your program files, và select the Antivirus product you want khổng lồ uninstall (the location & sản phẩm are usually detected automatically). Cliông xã Uninstall.
Restart your computer.

For instructions on how lớn uninstall with Clear on Windows 7 và Windows 8, kiểm tra out our Support guide.

How to uninstall while “setup is already running”

You can’t uninstall in the standard way while the cài đặt is already running — you need lớn stop the cài đặt first, then uninstall via Clear. The “thiết lập is already running” dialog pops up if you try khổng lồ uninstall while virut definitions are updating in the background, or if you already started the removal process.

Here’s how khổng lồ stop the cài đặt and force lớn uninstall:

xuất hiện Antivi khuẩn và go to lớn Menu > Settings > Troubleshooting. Untiông chồng Enable Self-Defense. Hit Ctrl + Shift + Esc on your keyboard to open Task Manager. Select Antivirus và cliông xã End task.
You can now uninstall Antivi khuẩn using Clear.

Uninstall using Commvà Prompt

You can uninstall using the Commvà Prompt if the Clear uninstaller doesn’t work. We only recommkết thúc trying this method if uninstalling with Clear isn’t successful.

Here’s how to lớn uninstall Antivirus using the Comm& Prompt on Windows 10:

mở cửa File Explorer & go lớn c:Program Softwaredaipha.comsetup, then open the file Stats.ini.
Scroll to lớn Common, and type SilentUninstallEnabled=1. Save sầu the changes.
Type cmd (Command Prompt) in the Start menu tìm kiếm bar, then clichồng Run as administrator.
Type cd c:Program Softwaredaipha.comsetup và hit Enter.
Type instup.exe /instop:uninstall /silent and hit Enter.

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Tip: If uninstalling via Commvà Prompt doesn’t work, disable Self-Defense settings in Antivirut via Settings > General > Troubleshooting, and untiông xã Enable Self-Defense. Then, try to uninstall via Commvà Prompt again.